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Child Line 1098, Bhilwara

Child Line 1098


The Government of India launched Childline Service during the year 1998-99. The Child Line is a 24 hours free phone service, which can be accessed by a child in distress on his behalf by dialling the number 1098 on telephone. Child Line provides emergency assistance to a child and subsequently based upon the child’s need, the child is referred to an appropriate organisation for long-term follow up and care.

Child Line is a platform which brings together the Ministry for Women & Child Development, Government of India, Department of Telecommunications, street and community youth, non-profit organisations, academic institutions, the corporate sector and concerned individuals. Child Line work for the protection of the rights of all children in general. But our special focus is on all children in need of care and protection, especially the more vulnerable sections, which include:

  • Street children and youth living alone on streets

  • Child labourers working in the unorganised and organised sectors

  • Domestic help, especially girl domestics

  • Children affected by physical/sexual/emotional abuse in family, schools or institutions

  • Children who need emotional support and guidance

  • Children of commercial sex workers

  • Child victims of the flesh trade

  • Victims of child trafficking

  • Children abandoned by parents or guardians

  • Missing children

  • Run away children

  • Children who are victims of substance abuse

  • Differently-abled children

  • Children in conflict with the law

  • Children in institutions

  • Mentally challenged children

  • HIV/AIDS infected children

  • Children affected by conflict and disaster

  • Child political refugees

  • Children whose families are in crises

  • The Vision that moulded Child Line

  • A child-friendly nation that guarantees the rights and protection of all children


  • reach out to every children in need of care and protection by responding to emergency on 1098

  • awareness about child line amongst every Indian child

  • provide a platform to networking amongst allied system to provide linkages to support system that facilitates the rehabilitation of children in need of care and protection

  • work together with allied system to create child-friendly system

  • advocate service for children those are inaccessible for non-existent

  • provide child protection services in need of care and protection

  • contribute and work towards strengthening and participation in a global movement that addresses issues related to child protection and ensure that children’s voices are heard

Area of intervention is

Bhilwara District urban model

Project Duration

  • From July 2012 to March, 2015

1098 Tele Helpline Model:

Childline stands for a friendly ‘didi’ or a sympathetic ‘bhaiya’ who is always there for vulnerable children 24 hours of the day, 365 days of the year. From July to March 2013) 133 calls have been serviced

Chittorgarh District Community Based Rehabilitation (CBR) Programme

Chittorgarh District Community Based Rehabilitation (CBR) Programme


CUTS-Centre for Human Development in partnership with Sightsavers is implementing Chittorgarh District Community Based Rehabilitation (CBR) Programme in Chittorgarh and Nimbahera blocks of Chittorgarh District of Rajasthan.

A brief outline of the project is as follows:

Project Area

Chittorgarh is one of the ancient towns of the state of Rajasthan with rich cultural heritage. Chittorgarh which forms the southern part of the state shares its border with other districts namely Banswara, Udaipur, Rajsamand, Bhilwara, Bundi and Kota and on the eastern side it shares the provincial border with Neemuch district of Madhya Pradesh.

Indicators Rajasthan Chittorgarh
Area (sq. km.) 342240 10,856
Population (2001) in million 56.51 1.8
Density (per square Km) 165 166
Sex ratio (females per thousand male) 921 964
Percent Scheduled Caste 17.15 13.90
Percent Scheduled Tribe 12.56 21.53

Chittorgarh was the capital of former Rajput state “Mewar”, which is remembered for bravery and valor of their rulers. Formerly, Chittorgarh was a fort city. Fort of Chittorgarh is spread in an area of around 2.8 Kms and is the largest fort in the country. Most of the part of the districts is hilly in nature and population is sparsely distributed. Availability of potable drinking water like in most part of Rajasthan remains one of the biggest challenges for the people of the area. About one fourth of the total population of the district is of scheduled tribes. In recent past some cement and zinc production units have come up and district is coming in the industrial map of the state but the resident tribals and rural populations is not getting any benefit from these developments. Migration for labour remains a regular phenomenon as agriculture is not very developed in the district.

Chittorgarh is one of the bottom 8 districts according to Human Development report 2007 with human development index of 0.558 and is one of the priority districts for the community development intervention.


Chittorgarh district is divided into 11 administrative blocks and the project is intended to cover two blocks Nimbahera and rural Chittorgarh through CBR approach and advocacy initiatives will be carried out in the entire district to promote social inclusion of PWDs and increase the coverage of eye care services. A brief profile of Chittorgarh district and of two blocks are as presented in the table below :-

Chittorgarh Rural Nimbahera
Population 167960 188718
Schedule Tribe 21007 19523
Gram Panchayat 39 35
Villages 231 175

Though the project aims at addressing the exclusion of persons with Visual Impairment, special focus shall be on reaching out to poorer and disadvantaged sections of the society and also women and children. The proposed district has 49.1% Below Poverty Line families as per BPL census 1997 who would be given priority benefits.

Current Service Status

Eye Care Services

CSR of district 1394 ( Lowest in State)
No. of surgeries in 2009-2010 4745 ( target:9600)

Achievement : 49%

No. of Surgeries done by Govt. sector 94

Chittorgarh is the district with lowest CSR in the state of Rajasthan; CSR of the district is 1394 against the state average of 3961. In 2009-2010 district has done a total of 4745 cataract surgery against the annual target of 9600. With no NGO hospital based in Chittorgarh, district is dependent on the camps organised by eye hospitals of neighboring districts. Government hospital has done only 94 surgeries in the whole year. Gomabai hospital does over 1000 surgeries from Chittorgarh and is the major service provider. Aditya Birla Group under its CSR activities every year organises mega surgical camp at its general hospital in Chittorgarh in association with DBCS and over 1500 surgeries done every year. Overall district lacks primary and secondary eye care facility and accessibility and affordability remains a challenge for the poor population of the district.

Inclusive Education

Government is the major service provider for the education for the children with specific need in Chittorgarh district. Like many other districts of the state district is not having adequate number of special educators to cover the identified children. District has only 6 resource teachers employed by government to support 4620 children. Clinical assessments have not been undertaken in the district and the numbers shown in the government records are the provisional ones. District has one special school for hearing impaired children giving education to about 60 children. No other NGO in the district is working for the education for the children with specific needs. According to 2009-2010 data district has following details about the children with specific need.

No. of VI children in District : 1450 (provisional numbers; without clinical assessment based on the survey done with checklist by school teachers)

No. of VI children in project blocks: Nimbahera: 284, Chittorgarh : 262

Social Welfare

Government welfare schemes are limited to persons who possesses disability certificate, there are still persons with disabilities in the district waiting for the welfare schemes to benefit them. According to government statistics Chittorgarh is one of district where good number of job cards have been issued to PWDs under MNRGEGA programme. About 10 years back Action Aid had started some activities for the empowerment of PWDs with the support of another NGO of the district but it was for a small period of time and not much work to improve the condition of PWDs in the district could continue.

Persons with disabilities are not organised and they are mostly excluded from the mainstream development initiatives. Programmes of health, education and livelihood being implemented in the district knowingly or unknowingly excludes persons with disabilities.


No person in Chittorgarh district remains needlessly blind and those with irreversible blindness or low vision should have the same rights and access to services as their sighted counterparts.


  • Community of the targeted area become knowledgeable about the eye health and start accessing better eye care services.
  • People with Visual impairment are able to maximise their physical and mental abilities, to access regular services and opportunities, and to become active contributors to the community.


As eye care and inclusion needs are spread across all age groups, this project is initially intended to benefit the entire population of the project area. Of all groups, it is intended to be more beneficial to the lesser privileged and marginalised groups such as those from the lower socioeconomic strata, tribal communities and the female population.

Direct service delivery will be given in the demonstration blocks of Nimbahera and Chittorgarh-Rural and CUTS will be working closely with the population of the project block. Advocacy initiatives are intended to benefit the entire district and it is expected that the NGO network partners and government will carry forward few of the approaches.

Specific Objectives

  • To demonstrate an approach of primary care for generating awareness in the project area on prevention, cure and cause of blindness and inclusion by end of the project period.
  • To demonstrate an approach of public private partnership to ensure that identified individuals with treatable eye problems receive appropriate treatment by the end of project period.
  • To build the capacity of Persons with disability and organising them to form a district level network by the end of project period.
  • To strengthen the government initiative of inclusive education by ensuring that all identified children with visual impairment are enrolled in the mainstream education system and receives quality education.
  • To work towards the enhancement of social inclusion of the visually impaired (VI) persons and ensure 70% of the identified VI persons receive timely need based rehabilitation services.
  • To strengthen the capacity of CUTS-CHD on eye health and social inclusion issues to make them a resource agency in south Rajasthan.

Collaborators and Stakeholders

  • Gomabai Netralaya will be the major referral centre for eye care services and regular outreach camps will also be organise in the project area by the Gomabai Netralaya.
  • District Education Department will extend all possible support to the children with specific need in the district under SSA programme.
  • District Health Society will support the programme by providing support for eye care services. School eye health programme will be conducted with the support of DHS.
  • District NGO forum: 38 registered NGOs covering 11 blocks are part of the forum nurtured by CUTS. These organisations are involved in the community development activities. CUTS office is the secretariat of the district forum.
  • Consumer resource centres promoted by CUTS are now registered as societies at each of the 11 block headquarters and they have a strong network at the block level. Consumer rights and other laws in disability framework will be taken forward by these centres.
  • 300 Women Self Help Groups formed by CUTS with NABARD support in Nimahera in will be one of the major stakeholders. SHGs will ensure that PWDs are included and supported by the group. The SHGs will also play a role in prevention and promotion of eye care work.
  • Children Collectives (Bal Panchayat): 56 existing village level collectives spread in 12 gram Panchayat will also be contributing in this project.

Project Duration

  • Three years (August 2010-July 2013)


The core strategy of the project is to strengthen the ongoing government initiatives so as to ensure that persons with disabilities (PWDs), children with specific need and the persons with curable eye diseases have a better access to the services. The project is intended to make PWDs aware about their rights and responsibilities and mobilise them into groups so that collectively they can ensure that their rights are protected. Once the PWDs are identified and provided the basic facilities like disability certification and the mobility training it is expected that their access to the services will be better and the system will also be more acceptable to them.

Project is intended to influence and involve various stakeholders on the issue of social inclusion which will take forward the mainstreaming initiatives forward.

The project intervention of three years will create and awareness and demand of the eye care services in Chittorgarh district and project implementing partner established linkages with eye hospitals like Gomabai or government hospital will help continuing the eye care work in the district.

National Environment Awareness Campaign (NEAC) from 1995-2008

National Environment Awareness Campaign (NEAC)
from 1995-2008

The NEAC is being organised by the Ministry of Environment and Forests (MoEF), Government of India, every year since 1986, with the objective of creating environmental awareness at the national level. It is one of the major programmes of the Ministry to involve public participation in conservation and management of the environment.

The main objective of the programme is to raise awareness among the public and make environmental protection a people’s movement, so that each and every citizen of this country is involved in the protection of the environment. The local environmental problems must be highlighted during the programme to find long and lasting solutions to them. The MoEF has further identified sub-themes for conducting the campaign. CUTS International, with the support of the MoEF, has been organising awareness programmes on various themes under the National Environmental Awareness Campaign (NEAC).

CUTS Centre for Consumer Action, Research & Training (CUTS CART) is the nodal agency for implementing the project in all the districts of the Rajasthan. CUTS CHD is the project partner in implementing it in Chittorgarh district. The objective of the National NEAC is to raise awareness and motivate the community to protect and conserve the environment.



Themes District Area Activities Achievements
1. 1995-96 Environment & Women


Manpura, Nagri, Semalpura, Bhilyakheri & Gopalpura

Consultation workshop, awareness campaigns, TV shows, slogan writing on walls, cultural programmes, debate on environment issues

  •  Formation of environment protection committee; and
  • Decision on not to cut trees in Bhilyakheri
2. 1996-97 Medicinal Plants Chittorgarh Manpura, Gopalnagar, Semalpura, Surjana & Bassi Consultation workshop, awareness campaigns, TV shows, slogan writing on walls, cultural programmes, debate on environment issues & plantation of medicinal plants
  • Identification of local medicinal plants;
  • Sharing of knowledge of local gunis;
  • Respect for local women gunis;
  • Formation of informal guni network; and
  • Protection of medicinal plants
3. 1997-98 Plant Trees – Save Environment Chittorgarh Jojra Khera, Meri Khera & maharaj Ka Mandfia Consultation workshop, awareness campaigns, TV shows, slogan writing on walls, cultural programmes, debate on environment issues & plantation of medicinal plants
  • Raised awareness among local community on environment
4. 1998-99 How to save our water resources Chittorgarh

Sawa, Chiksi, Mata Ji Ki Pandoli, Gilund, Ghatiyawali, pal, Jalampura, Semliya, Aajampura, Netawal Maharaj, dewri & Nagri panchayat

Consultation workshop, awareness campaigns, TV shows, slogan writing on walls, cultural programmes, debate on environment issues & plantation of medicinal plants
  • Inclusion of water conservation activities in development plan of panchayats
  • Publication of ‘Bin Pani Sun Suna’ –a resource material on water conservation
  • People got to know about the importance of water resources
5. 1999-00 to 2005-06 Environment Protection Chittorgarh, Jhalor & Ajmer Various Panchayats Consultation workshop, awareness campaigns, TV shows, slogan writing on walls, cultural programmes, debate on environment issues & plantation of medicinal plants
  • Raised awareness among local community on environment; and
  • Involvement of PRIs in environment protection
6. 2006-07 Bio-Diversity Chittorgarh Manpura,  Nagri, Semalpura, Bhilyakheri & Gopalpura Consultation workshop, awareness campaigns, TV shows, slogan writing on walls, cultural programmes, debate on environment issues & plantation of medicinal plants
  • Raised awareness among local community on environment; and
  • Using vermi compost
7. 2007-08 Protecting herbal medicine Chittorgarh Chittorgarh block Consultation workshop, awareness campaigns, TV shows, slogan writing on walls, cultural programmes, debate on environment issues & plantation of medicinal plants
  • Identification of locally available herbal medicines;
  • Raised awareness on use of herbal medicines; and
  • Plantation of herbal medicines




A Project for women empowerment and livelihood programme namely Priyadarshni Model SHGs scheme with the support of Women’s Commission, Department of Women and Child Development, Jaipur, Under this programme 10 Self-Help Groups are identified and empower the beneficiaries to address their political, legal, health problem related issues through rigorous capacity building.

CUTS Centre for Human Development has been implementing Priyadarshni modal SHG scheme in Bhilwara district of Rajasthan.


The main objective of this programme is to develop Adarsh (model) SHGs by providing training in all aspects of SHGs i.e. sensitizing about the SHG concept, developing the regular saving habit among the SHG’s members, organizing SHG meetings, maintaining records, developing leadership qualities and ensuring of a minimum Rs.1100 additional income for each SHG member by adoption of income generation activities so that rural women of other areas would adopt the SHG model for sustainable livelihood.

Location & Targeted group

Priyadarshni model SHG project has been implemented in Suwana block of Bhilwara district and 10 model Self-help groups members were trained.

Major Activities:

  • Scheme Orientation Training.

  • Managerial and Leadership Capacity Building

  • Entrepreneurship Development and Awareness Training

  • Income Generating Activity and Quality Up-gradation training

  • Market survey, marketing training and market linkages.

  • Exposure visits to sustain income generation activities.

Project Duration

Priyadarshni model SHG project was completed in duration from 2013- 2014 and new sanctioned project is also implementing for 2015-2016.


  • Self-help groups started regular monthly meetings and created saving habit.

  • Started saving-loan in Self-help groups meetings as well as productive discussion on social issues.

  • Self-help groups maintains book keeping records by own.

  • Self-help groups are being internal loan transactions on a regular basis.

  • 100% loan repayment by Self-help groups in targeted period.

  • Subsequent linkage with the banks to enable them to involve in income generation activities.

  • Self-help groups have been permanently involved in income generation activities.

  • Minimum 60 percent Self-help groups’ members are earning Rs1100 per month..